7 Day returns
Once you receive your order, you have seven days to return the garments in it’s original condition. (unworn with tags attached)
CONTACT
Simply email hello@andrealucydesigns.com.au to organise a returns satchel to be sent out to you. We pay for the postage, so you don’t have to!
garment guarantee
Hem come undone? Zip broke?
Sometimes these things happen and we’re happy to fix it for you, free of charge. Simply contact us and we will arrange for a postage paid satchel to be sent your way.
7 DAY RETURNS
Once your order has been delivered, you have seven days to contact us for an exchange or refund.
Returned items must be in the same condition you received them in. (Unworn with tags attached)
If you would like to return/exchange your items, please contact us at
hello@andrealucydesigns.com.au
to organise a returns/exchange satchel to be sent out to you.
GARMENT GUARANTEE
Did that pesky hem come undone? Zip broke?
Don’t worry. We’ve got you.
Although every effort has been made to make sure these things don’t happen, sometimes they do.
We won’t send you out a new one because that’s not only wasteful but we don’t have thousands of units lying around. We are a small Australian made company and we pride ourselves on the fact that we manufacture in small lots so having sewers here means we can actually fix stuff! Like they used to in the old days.
Simply contact us at
hello@andrealucydesigns.com.au
to organise a postage paid satchel to be sent out to you.
