14 Day returns

Once you receive your order, you have 14 days to return the garments in it’s original condition. (unworn with tags attached)

CONTACT

Simply email hello@andrealucydesigns.com.au to organise a return.

garment guarantee

Hem come undone? Zip broke?
Sometimes these things happen and we’re happy to fix it for you.

RETURNS

Online shopping can be tricky, we get it!

If your items don’t fit, or you encounter a problem, don’t stress. Our friendly team are here to help you process your return.

Please contact us via hello@andrealucydesigns.com.au to organise a return.

We offer exchanges, store credit and refunds.

Please be advised that SALE STOCK RETURNS ARE ISSUED STORE CREDIT ONLY.

Postage for all exchanges and returns is at senders cost. Refunds will be processed minus postage.

If you have any questions, please don’t hesitate to contact us for further clarification.

GARMENT GUARANTEE

Did that pesky hem come undone? Zip broke?

Don’t worry. We’ve got you.

Although every effort has been made to make sure these things don’t happen, sometimes they do.

We won’t send you out a new one because that’s not only wasteful but we don’t have thousands of units lying around. We are a small Australian made company and we pride ourselves on the fact that we manufacture in small lots so having sewers here means we can actually fix stuff! Like they used to in the old days. 

Simply contact us at

hello@andrealucydesigns.com.au

 

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